Comments Pulse - Efficient Comment Management in Jira & JSM
Tagline
Stop scrolling through long Jira and JSM comment threads
Short Description
Stop scrolling through long Jira and JSM comment threads. Switch between flat and threaded views, search and filter comments, and reply in context from the work item activity panel.
Long Description
Stop scrolling through long Jira and JSM comment threads. Comments Pulse helps teams find decisions, customer replies, internal notes, and @mentions faster from the work item activity panel.
Switch between flat and threaded views, search comment content, filter by author, mention, or time range, and reply without losing context.
For JSM teams, Advanced edition adds internal note indicators and public/internal reply options.
Built on Atlassian Forge, Comments Pulse keeps comments in Jira while making them easier to read, search, filter, and act on.
Key Features
Feature | Description | Standard | Advanced |
|---|---|---|---|
Flat and Threaded Views | Scan comments chronologically or follow replies in context | ✅ | ✅ |
Time-Based Sorting | Review comments newest-first or oldest-first | ✅ | ✅ |
Original Comment Navigation | Open the native Jira comment for full context and media | ✅ | ✅ |
Comment Visibility Labels | See restricted or internal comment indicators directly in the timeline | ✅ | ✅ |
JSM Internal Note Indicators | Identify internal notes in Jira Service Management conversations while reviewing comments | ✅ | ✅ |
Time Range Filters | Focus on comments from a selected period | — | ✅ |
Author and Mention Filters | Find feedback and action items from specific collaborators | — | ✅ |
Keyword Search | Locate decisions, blockers, and customer replies faster | — | ✅ |
Add Comments and Replies | Respond directly from the Comments Pulse panel | — | ✅ |
JSM Internal and Customer Replies | Choose whether JSM comments and replies are internal notes or visible to customers | — | ✅ |
Reset Filters | Clear all search and filter criteria in one click | — | ✅ |